Frequently Asked Questions

The 4Cs are Cut, Color, Clarity, and Carat weight. These are the universal standards for assessing diamond quality established by GIA. Cut determines brilliance, Color grades from D (colorless) to Z, Clarity measures inclusions, and Carat represents weight. We provide detailed 4Cs information for every diamond in our collection.

Both IGI (International Gemological Institute) and GIA (Gemological Institute of America) are reputable certification bodies. GIA is considered the gold standard and generally more stringent, while IGI is also widely recognized and slightly more affordable. We offer diamonds certified by both institutions, and our GIA-certified founder can guide you through the differences.

Absolutely. All our diamonds are sourced ethically and comply with the Kimberley Process Certification Scheme, which prevents conflict diamonds from entering the market. We maintain full traceability of our diamond sources and only work with trusted, ethical suppliers.

Diamond prices are based on the 4Cs, rarity, and market conditions. As direct manufacturers, we eliminate retail markups, offering 30-40% better value than traditional jewelers. Every piece includes transparent pricing with detailed certification.

Our standard custom jewelry timeline is 7-10 business days from design approval. This includes: 1-2 days for design consultation and 3D rendering, 1 day for your approval, 4-6 days for manufacturing, and 1 day for quality control and certification. Rush orders can be accommodated for an additional fee.

Yes! We provide detailed 3D CAD renderings of your custom design before manufacturing begins. You can request changes and iterations until you're 100% satisfied. Only after your final approval do we begin crafting your piece.

No problem! Our GIA-certified gemologists will guide you through a consultation process. Share your inspiration (photos, ideas, occasions), budget, and preferences, and we'll collaborate to create the perfect design. We can show you similar pieces from our portfolio and suggest options.

No minimum order required! Whether you want a single custom ring or multiple pieces, we treat every project with the same attention to detail and craftsmanship.

We accept all major credit/debit cards, UPI, net banking, and digital wallets through Razorpay. For custom orders above ₹2 lakhs, we also offer installment payment plans. All transactions are secure and encrypted.

Yes, we partner with leading financial institutions to offer 0% EMI options for orders above ₹50,000. Tenure options range from 3 to 12 months. Check eligibility at checkout.

Absolutely! Our entire collection and custom design service are available online. You can schedule virtual consultations via video call where our gemologists will guide you through diamond selection using live demonstrations.

For ready-made jewelry, you can cancel within 24 hours of ordering for a full refund. For custom orders, cancellation is possible before manufacturing begins (after design approval), with a 10% design fee deduction. Once manufacturing starts, custom pieces cannot be canceled, but we guarantee 100% satisfaction or remakes.

Yes! We offer free insured shipping to all locations across India. Delivery typically takes 3-5 business days for in-stock items and 7-10 days for custom pieces. International shipping is available on request.

Yes, every shipment is fully insured against loss, theft, or damage during transit. We use tamper-proof packaging and require signature confirmation on delivery.

Yes, you'll receive tracking information via email and SMS once your order ships. You can track real-time location through your account dashboard or the courier's website.

Our courier partners will attempt delivery 3 times. If unsuccessful, they'll hold the package at their local office for pickup. Signature confirmation is required, so please ensure someone is available to receive it.

We offer a 7-day return policy on ready-made jewelry from the delivery date. The piece must be unworn, undamaged, with original certification and packaging. Custom jewelry cannot be returned unless there's a manufacturing defect.

Yes, you can exchange ready-made jewelry within 30 days. The new item's price difference will be adjusted. Custom pieces can be resized once free of charge within 60 days.

All jewelry comes with a lifetime warranty covering manufacturing defects. This includes free prong tightening, rhodium plating (for white gold), and minor repairs. The warranty doesn't cover loss, theft, or damage from misuse.

Yes, first resize within 60 days is complimentary. Additional resizing is available at nominal charges. For custom rings, we create a perfect fit from the start using our sizing guide.

Clean with warm soapy water and a soft brush monthly. Avoid harsh chemicals, chlorine, and extreme temperatures. Store separately in a soft pouch to prevent scratches. Remove jewelry during sports, gardening, or heavy work. We offer professional cleaning services twice a year free of charge.

We recommend annual professional inspections to check prong security, metal wear, and stone stability. We offer this service complimentary for all Ramira pieces. Book appointments through our website.

Yes, we offer repair services for jewelry from any source. Our gemologists will assess the piece and provide a quote. Services include prong repair, stone replacement, resizing, and polishing.

Contact us immediately! If covered under warranty, we'll replace and reset it for free. Keep the stone safe if you find it. We offer emergency repair services with priority turnaround.